Refund policy
Effective Date: July 17, 2026
At Rochester Anime Club, we strive to provide quality products and memorable community events. Please review our refund and return policy before making a purchase.
Event Tickets
- All event ticket sales are final.
- Tickets are non-refundable unless an event is canceled by Rochester Anime Club.
- If an event is postponed or rescheduled, tickets will automatically be honored for the new event date. If you cannot attend the new date, please contact us within 14 days of the announcement to discuss available options.
- Tickets may be transferred to another person before the event by contacting us.
- No refunds will be issued for no-shows, scheduling conflicts, illness, transportation issues, or weather-related travel concerns unless the event itself is canceled.
Merchandise
We accept returns of eligible merchandise within 30 days of delivery.
Items must:
- Be unused and in their original condition.
- Include original tags and packaging (if applicable).
- Be accompanied by proof of purchase.
The following items are not eligible for return:
- Clearance or final sale items.
- Customized or personalized merchandise.
- Gift cards.
- Digital products or downloadable content.
- Items showing signs of wear, washing, or damage caused after delivery.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work with you to provide a replacement, exchange, or refund when appropriate.
Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
Refunds are issued to the original payment method after the returned item has been received and inspected.